Privacy policy

PRIVACY POLICY

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1

We are pleased that you are visiting our website and thank you for your interest in our services.

In the following sections, we inform you about how we handle your personal data when using our website.

“Personal data” means any information that can be used to personally identify you.

1.2

The data controller responsible for processing data on this website within the meaning of the General Data Protection Regulation (GDPR) is Maison Elance.

The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3

For security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries sent to the controller), this website uses SSL or TLS encryption.

You can recognize an encrypted connection by the “https://” prefix in your browser’s address bar and the padlock symbol.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, meaning that you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (“server log files”).

When you visit our website, we collect the following technically necessary data:

  • Visited website pages on our domain

  • Date and time of access

  • Amount of data transferred (in bytes)

  • Source/reference from which you accessed the page

  • Browser used

  • Operating system used

  • IP address used (possibly anonymized)

Processing is carried out in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in improving the stability and functionality of our website.

The data will not be shared or used for any other purpose.

However, we reserve the right to review server log files retrospectively if there are concrete indications of unlawful use.

3) COOKIES

To make visiting our website attractive and enable the use of certain functions, we use cookies on various pages.

Cookies are small text files stored on your device.

Some cookies are deleted after the browser session ends (“session cookies”).

Other cookies remain stored on your device and allow us or our partners (“third-party cookies”) to recognize your browser during future visits (“persistent cookies”).

When cookies are used, they may collect and process certain user information such as:

  • Browser data

  • Location data

  • IP address

Persistent cookies are automatically deleted after a predefined period, which may vary depending on the cookie.

Some cookies help simplify the ordering process by saving shopping cart contents for future visits.

If personal data is processed through cookies we use, the processing takes place either:

  • in accordance with Art. 6(1)(b) GDPR for contract execution, or

  • in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in ensuring optimal website functionality and a user-friendly experience.

We may work with advertising partners who help make our online offer more interesting. In this case, third-party cookies may also be stored on your device.

If we cooperate with such partners, you will be informed individually about the use of these cookies in the relevant sections below.

📌 Browser Cookie Settings

You can configure your browser to:

  • inform you when cookies are set,

  • allow you to decide individually whether to accept cookies,

  • exclude acceptance of cookies in certain cases or generally.

Please note that disabling cookies may limit the functionality of our website.

4) CONTACTING US

When contacting us (e.g., via contact form or email), personal data is collected.

The data collected through a contact form is visible in the respective form.

This data is used solely for responding to your inquiry and for related technical administration.

The legal basis for processing is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR.

If your contact request aims at concluding a contract, the additional legal basis is Art. 6(1)(b) GDPR.

Your data will be deleted once your inquiry has been fully resolved, provided no legal retention obligations apply.

5) DATA PROCESSING FOR OPENING A CUSTOMER ACCOUNT AND CONTRACT EXECUTION

According to Art. 6(1)(b) GDPR, personal data is collected and processed when you provide it to us for the execution of a contract or when opening a customer account.

The collected data is visible in the respective input forms.

You may request deletion of your customer account at any time using the contact details provided by the controller.

We use the data you provide for contract execution.

After full completion of the contract or deletion of your customer account, your data will be blocked with regard to statutory retention periods and deleted after these periods expire unless you have expressly consented to further use of your data.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Newsletter Subscription

If you subscribe to our newsletter, we will regularly send you information about our offers.

The only mandatory information required is your email address. Any additional information is voluntary and used to personalize communications.

We use the double opt-in procedure:

You will only receive the newsletter if you explicitly confirm your consent via a confirmation email.

By activating the confirmation link, you consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR.

We also store:

  • your IP address,

  • date and time of registration,

to document possible misuse of your email address.

You may unsubscribe at any time using the unsubscribe link included in every newsletter or by contacting us directly.

After unsubscribing, your email address will be removed immediately unless you have expressly consented to further use.

6.2 Newsletter for Existing Customers

If you provided your email address when purchasing goods or services, we may send you offers for similar products or services.

No separate consent is required for this in accordance with Art. 6(1)(f) GDPR based on our legitimate interest in personalized direct advertising.

You may object to this use of your email address at any time.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 Transfer to Logistics and Payment Providers

Personal data collected during an order is shared with the shipping company responsible for delivery where necessary.

Payment data is shared with the relevant financial institution for payment processing.

Legal basis: Art. 6(1)(b) GDPR.

7.2 Use of Payment Service Providers

PayPal

If payment is made via PayPal, your payment data is transferred to:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg

PayPal may perform credit checks for certain payment methods.

More information:
PayPal Privacy Policy

SOFORT (Klarna Group)

If you choose SOFORT, payment processing is handled by:

SOFORT GmbH
Theresienhöhe 12
80339 Munich, Germany

Further information:
Klarna SOFORT Privacy Policy

8) REVIEW REMINDERS

We may use your email address to send a one-time reminder asking you to review your order, provided you have expressly consented in accordance with Art. 6(1)(a) GDPR.

You may withdraw your consent at any time.

9) USE OF SOCIAL MEDIA PLUGINS

9.1 Facebook Plugins (Shariff Solution)

We use Facebook buttons integrated via the Shariff solution to protect your privacy.

No direct connection to Facebook servers is established until you click the button.

More information:
Facebook Privacy Policy

9.2 Google+ Plugins (Shariff Solution)

Google+ buttons are also integrated using the Shariff solution.

More information:
Google Privacy Policy

9.3 Instagram Plugins (Shariff Solution)

Instagram buttons are integrated using simple HTML links to prevent automatic data transfer.

More information:
Instagram Privacy Policy

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses DoubleClick by Google, an online advertising service by Google LLC.

DoubleClick uses cookies to:

  • display relevant advertisements,

  • avoid repetitive ad displays,

  • measure campaign effectiveness.

More information:
Google Privacy Policy

10.2 Google Ads Conversion Tracking

We use Google Ads with conversion tracking.

A cookie is set when you click on a Google ad leading to our website.

These cookies do not personally identify users.

More information:
Google Ads Settings

11) WEB ANALYTICS

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies to analyze website usage.

This website uses the “_anonymizeIp()” extension, which shortens IP addresses within the EU/EEA before transmission.

The legal basis is Art. 6(1)(f) GDPR based on our legitimate interest in statistical analysis and website optimization.

You can prevent data collection by Google Analytics by installing the following browser plugin:

Google Analytics Opt-Out Browser Add-on

More information:
Google Analytics Information

12) RETARGETING / REMARKETING / TARGETED ADVERTISING

Facebook Pixel

This website uses the Facebook Pixel from Meta Platforms Inc.

This allows tracking user behavior after users click on a Facebook advertisement.

The processing only takes place with your explicit consent according to Art. 6(1)(a) GDPR.

More information:
Facebook Privacy Policy

Google Ads Remarketing

We also use Google Ads Remarketing.

Google places cookies to display ads based on your previous visits to our site.

More information:
Google Advertising Policies

13) RIGHTS OF DATA SUBJECTS

Under applicable data protection law, you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to withdraw consent (Art. 7(3) GDPR)

  • Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

13.2 Right to Object

If we process your data based on legitimate interests under Art. 6(1)(f) GDPR, you have the right to object at any time.

If your personal data is processed for direct marketing purposes, you may object at any time and we will immediately stop such processing.

14) STORAGE DURATION OF PERSONAL DATA

The storage duration of personal data depends on the applicable statutory retention periods (e.g., commercial and tax law retention obligations).

After these periods expire, the data is routinely deleted unless it is still required for contract fulfillment or there is another legitimate interest for continued storage.